The honest answer to “what does IT support cost in Cyprus?”, with real structures, so you can compare any quote you receive (including ours).
The three pricing models
Break-fix (pay when it breaks): hourly call-out rates. Looks cheapest until downtime, data loss and an emergency call-out land in the same quarter, and the incentive is backwards: the provider earns more when your IT fails. Managed support (per user, per month): a fixed monthly fee covering helpdesk, monitoring, updates and security basics. Predictable, and the provider profits from things NOT breaking. Project work: fixed quotes for migrations, office moves, new setups.
What actually drives the price
Number of users and devices, whether you have a server or are cloud-first (Microsoft 365 / Google Workspace), compliance needs (GDPR handling, sector rules), response-time guarantees, and whether on-site visits are included or billable. A modern cloud-first 10-person office costs materially less to support than an office with an ageing server in a cupboard. Sometimes the best cost advice is “let us retire that server.”
How to compare quotes (use this on us too)
- Response time in writing, “business-down” response within the hour is the modern standard. Ours: we reply within 2 business days, Mon–Fri.
- What’s included vs billable. Ask specifically about on-site visits, after-hours work, and third-party liaison (printer vendor, ISP, software suppliers).
- Security included by default. Backups tested (not just “configured”), endpoint protection, 2FA rollout, patch management. If security is an “add-on”, walk away.
- Who owns your passwords and admin accounts. The only correct answer: you do, documented, with a handover guarantee.
- Exit terms. Month-to-month or short notice beats long lock-ins; confidence doesn’t need a cage.
Cyprus specifics worth knowing
GDPR applies fully to Cypriot businesses of every size. Client data handling belongs in your support contract, not as an afterthought. Bilingual (EL/EN) documentation and support matter for mixed teams. And island logistics mean parts can take days: a provider with spare stock and loaner units keeps you working while replacements ship.
Get the real number for your business
Our free IT audit maps your devices, risks and quick wins, and ends with a fixed monthly quote, no obligation, and the audit report is yours to keep either way (yes, you can hand it to a competitor for pricing; that’s how confident we are). Book your free IT audit →
FAQ
We’re 4 people: do we even need IT support?
You need the fundamentals (tested backups, 2FA, updates) more than you need a contract. Start with our free 10-point checklist; when maintaining it steals your time, that’s when managed support pays for itself.
Can we keep our current setup and just add support?
Yes. An audit first, then support around what works. We recommend changes only where risk or cost justifies them.
Do you support remote/hybrid teams?
That’s most of our clients now. Device management, secure access and helpdesk work the same whether your team is in Nicosia, Limassol or abroad.
Using AI tools yet? If your team has switched on Copilot, or connected an assistant to a mailbox or file share, our free AI access review tells you what each one can actually reach. One hour, no cost, no obligation.
